For a Better City Life! Osmanthus Black Tea for Delivery Workers During Double 11 Period
Hangzhou Splendid City
With the arrival of the annual Double 11 Shopping Carnival, the couriers have become extremely busy traversing the city and delivering packages. Binjiang Property anticipated a surge in the workload of couriers early and showed its care in advance. Actively responding to the call of the company, many service centers of residential quarters in Hangzhou, Shanghai, Yiwu, Quzhou, and Wenzhou set up filling stations for couriers.
Over the years, the frontline Binjiang Property staff have made such a warm event a relay to energize couriers and food deliverymen and make the city a better place to live and work.
The Binjiang Property filling stations always provide special tea drinks for delivery workers. When autumn is in full swing in the Jiangnan region, the osmanthus black tea filled with the rich aroma of autumn is provided as a featured product of filling stations during this year’s Double 11 period, warming both the stomach and the heart of delivery workers, who are adorably bustling about in every corner of the city like a dynamic landscape, adding vibrancy to the city.
Hangzhou Lansong’aofu
At the filling station of Hangzhou Lansong’aofu, a courier was very surprised when the property management staff offered him a cup of osmanthus black tea. He remarked that it was the first residential quarter he encountered during his arduous work that had treated them with such warmth and that the hot tea filled his heart with a sense of happiness and made that day a special day. In addition to two hot drinks, which are osmanthus black tea and lemon tea, the filling station also offers some snacks for delivery workers to replenish their energy. The property management team believes that their support for delivery workers is also a support for the safe delivery of proprietors’ packages.
Hangzhou Lansong’aofu
“Isn’t it surprising that the property management team offers such a service?” “It is such a great happiness to have a cup of osmanthus tea in this autumn in Hangzhou,” said delivery workers who enjoyed the hot tea pleasantly.
Hangzhou Myriad Flower
These days, couriers delivering packages in Hangzhou Myriad Flower Phase I were surprised to find the filling station set up for them. A courier holding a hot cup of osmanthus tea said, “This residential quarter offered us herbal tea in summer and now they again offer us osmanthus black tea. I’m very impressed by such service.”
Hangzhou Myriad Flower Phase I
Hangzhou Myriad Flower Phase II
“Love at the south gate. A cup of herbal tea in summer and a hot cup of osmanthus black tea in autumn sound trivial and simple, but they do warm the hearts of many like a gentle spring breeze.” Secretary Qi of the Party branch at Hangzhou Myriad Flower Phase II commended the property management team’s idea of a filling station in the proprietor chat group and remarked that the beauty of a residential quarter is not just about its pleasant environment, but more importantly, about the sense of gain and happiness of its proprietors. For many years, the property service center of Myriad Flower Phase II has been committed to building a happy residential quarter where high-quality and heartfelt services are accessible to everyone.
Hangzhou Chuang Shi Di
Hangzhou Chuang Shi Di
In Hangzhou Chuang Shi Di, a cozy orange-themed filling station is set up to offer osmanthus black tea to couriers and food deliverymen passing by. This small event makes delivery workers feel that their work is valued. “We didn’t expect anything when delivering packages here before. But now the property management team has not only prepared energy supplements but even made cheer-up posters for us. The respect we feel when we know that our work is valued is more important than anything else,” said a delivery worker.
Shanghai Park One
Shanghai Park One
During this Double 11 period, couriers responsible for package delivery in Shanghai Park One are handling around 400 to 600 packages a day on average. As a support to delivery workers, the property management team has fully upgraded the filling station and prepared osmanthus black tea, tangerines, and snacks for them. For the convenience of delivery workers, the disposable paper cups are even with lids. “Having a hot cup of tea and a cookie is just so timely and appreciated when we are too busy to have a meal,” said a ZTO courier. In just two hours that day, over twenty couriers and food deliverymen visited the filling station. The warmth continues.
While warming the hearts of delivery personnel, the Double 11 filling station also attracted the attention of residents in Shanghai Park One and community workers, who witnessed the property management team’s compassion and shared their thoughts with the property management team. A resident remarked that while couriers are extremely busy delivering packages for residents during the peak period of online shopping, which is some kind of two-way interaction between couriers and residents, the property management team refuels couriers with tea, fruit, and snacks.
A community worker is very glad to see such “filling stations” and appreciates that the “filling stations” show Binjiang Property’s care and concern for delivery workers, offering the warmth of the community and further enhancing the sense of belonging and satisfaction of delivery workers.
Other Residential Quarters
Yiwu Xiuchuan Mansion
Many other residential quarters such as Hangzhou Yunheting, Yiwu Xiuchuan Mansion, Quzhou Chunjiangyue, and Yueqing Golden Garden have also set up filling stations to convey warmth and care to couriers and food deliverymen. In Yiwu Xiuchuan Mansion, the filling station provides not only osmanthus black tea but also Wangwang rice cakes and band-aids, which is very considerate. “It feels great to be thought of by others.” The real voice of delivery workers motivates the frontline Binjiang Property staff to further excel in innovative services.
News+
Adhering to a Service-oriented Principle, a Binjiang Property Worker is Rated as “Outstanding Vigilante”
On a recent day, Feng Fale, an on-duty gate sentry of Binjiang Property serving at Hangzhou Kunlun Mansion, was hit by an electrical scooter of a food deliveryman who tried to rush through the gate. Adhering to a service-oriented principle, Feng Fale advised the deliveryman patiently with dignity and reason. With the mediation of the police station, the small dispute was solved smoothly. In recognition of the high professionalism and calm demeanor showcased by Feng Fale in the face of an unexpected situation, the honorary title of “Outstanding Vigilante” was granted to Feng Fale by the police station.
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