Excellence Through Dedication, Success Through Quality

2025 Binjiang Service Performance Conference Report

Publisher： Release time：2026-03-31

On March 25, Binjiang Service (3316.HK) announced its 2025 annual performance and held an online performance conference on March 26.

Adhering to the strategic focus of “seeking progress while maintaining stability and enhancing quality and efficiency simultaneously”, Binjiang Service has continuously strengthened and consolidated its brand competitiveness, delivering high-quality operational outcomes. In 2025, Binjiang Service achieved revenue of 4.1 billion yuan, a year-on-year increase of 14.1%; the net profit reached 610 million yuan, a year-on-year increase of 10.1%. It also proposed a final dividend of HK$0.978 per share, raising the full-year dividend payout ratio to 75%.

Strategic Leadership Ensures Dual Enhancement in Quality and Efficiency

In the face of a complex and ever-changing market environment and significant industry adjustments, Binjiang Service has maintained its strategic resilience. Anchored by quality and brand as its core, it deepened its regional presence to expand its market, strengthened its foundation through operational efficiency, drove solid growth by scaling up, and energized momentum via a diversified ecosystem. These efforts have continuously reinforced its leading position within the industry, establishing a sustainable model of high-quality development and delivering long-term, stable returns to shareholders.

Leveraging the synergy of its four development pillars, which are “brand expansion”, “lean management”, “quality service”, and “value-added services for property owners”, Binjiang Service has achieved double-digit growth in both revenue and net profit. Its customer satisfaction continues to lead the industry, with the collection rate rising by 0.3 percent. Revenue from value-added business reached 1.19 billion yuan, representing a growth of 8.3%.

Operations as the Foundation, Achieving Success Through Holistic “Quality”

Deepened regional presence, empowering expansion and operations bidirectionally

Adhering to the dynamic management principle of “precise entry, effective management, and appropriate exit”, through strengthening its project full-cycle value assessment and process management mechanisms, Binjiang Service has established an “integrated expansion and management” system that promotes seamless alignment and bidirectional empowerment between market expansion and project operations. In 2025, a total of 23 projects achieved fee increase during the year, with Binjiang Service’s average property management fee rebounding against the market trend to 4.2 yuan per square meter per month. Through continuous integration and optimization of business resources, Binjiang Service achieved a complete overhaul and comprehensively improved the quality of its contract portfolio.

Quality at the core, fostering a win-win for reputation and operations

Quality speaks louder than rhetoric; action speaks louder than words. Consistently placing quality service at its core, Binjiang Service has upgraded multiple service standards in 2025 to continuously refine its service quality assurance system centered on “quality, safety, and satisfaction”. In 2025, Binjiang Service maintained its industry-leading position in customer satisfaction, with the collection rate increasing by 0.3 percent year-on-year. This fully demonstrates that service quality serves as a solid foundation for gaining customer trust and realizing value transformation.

Lean management, driven by technology and talent

Leveraging “lean” practices to enhance efficiency and ensure stability, Binjiang Service has flattened its organizational structure to eliminate management barriers and implemented targeted compliance inspections to mitigate operational risks. The digitalization of management tools has yielded substantial improvements in organizational efficiency and process optimization. Meanwhile, Binjiang Service continues to strengthen its talent development through the establishment of systematic training and evaluation systems.

Training Gallery

In the fields of AI and robotics, Binjiang Service adheres to the principles of “practicality, effectiveness, and usability” and has carried out a series of pilots and implementations. In 2025, it partnered with Yufan Technology to conduct energy consumption check-ups for over 270 projects and implemented energy-saving renovations for underground parking lot lighting in selected projects, with an estimated annual electricity saving of 12.50 million kWh. In terms of robotics applications, some projects have piloted technological tools such as sweeping robots, delivery robots, and window-cleaning robots, which will be promoted for wider adoption once mature.

Robot Pilot

Staying True to Original Aspirations and Consolidating Long-term Value

In 2026, with quality at our core, we will continue to deepen our presence in high-tier city clusters and set new benchmarks for high-end services; with technology as our enabler, we will drive improvements in management efficiency and establish a new paradigm for premium smart services; with talent as our foundation, we will build a tiered cultivation system and create new momentums for sustainable development. We firmly believe that the deep integration of technology and quality, together with the continuous empowerment of the talent pipeline and in-depth collaboration across diverse resources, will deliver exceptional experiences for customers and create long-term value for shareholders.

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