Lin Zhenghui, an 85s steward of Splendid City of Binjiang Property, has received 18 honor flags and 4 letters of commendation from proprietors within 3 months since his induction.

What makes this steward praised by so many proprietors?

Let take a look at his daily work and see how he is influenced by the company tenet of “Proprietor First, Service First, Quality First”, a philosophy that has always been carried through by Binjiang Property people and that the implementation of which determines the satisfaction and recognition of proprietors to property services.

There was a household who has a baby and thus is demanding about the air quality in the new house and had to ventilate the house regularly before moving in. Sometimes when they were not able to come, they would contact Lin Zhenghui who then took up this work on his own initiative and ventilated the house at least three times a week for more than a month until July.

Steward Lin tells, “I would open the window as well as fans, the ventilator, and the air purifier in the house as per the proprietor’s requirement, and would take a video when I enter and leave the house every time I do ventilation and send it to the proprietor for confirmation.” Also, he would report to the proprietor promptly in case of any abnormal situation and help solve any problems.

It is a compulsory course for a steward to pay attention to everyday weather forecast. Lin Zhenghui will notice proprietors to close doors and windows in the proprietor chatting group in advance and ask if any proprietors need his help in windy or rainy cases. “Sometimes I have to close windows for seven or eight households”, said Steward Lin. Proprietors describe that steward Lin always race against time and comment upon his performance with words like “careful”, “warmhearted”, and “responsible” most frequently. According to a data provided by steward Lin himself, he averages 30000 steps a day, reflecting the diligence and dedication of a front-line property personnel.

He will deliver express packages to the home of proprietors who are in an inconvenient situation; send a ladder to proprietors in need; seriously coordinate to solve the problem of size difference when the proprietor replaces the cabinet door; and timely follow up the progress of repair and maintenance on the scene…His performance shows his initiative, promptness, and professionalism, and also reflects the overall quality and features of the front-line property personnel of Binjiang Property.

Lin Zhenghui bears the property service tenet in his mind and persists in bringing subtle happiness in daily trifles to proprietors like a comfortable breeze of early summer. He adheres to his work and is dedicated to making proprietors’ life happier, which is the vision of all property staffs.

The service attitude and quality provided by a steward give proprietors a better understanding of the property services. Proprietors agree that the construction of Binjiang Property brand and a comfortable and harmonious home requires not only diligence of Binjiang Property people but also mutual respect, understanding, and efforts of both property staffs and proprietors.