A Proprietor in Shanghai Reward Frontline Binjiang Property Staff’s Swift Transportation of a Proprietor to the Hospital for Emergency Treatment with Four Silk Banners
The property management team, especially those who stick to the front line, is like a warm haven for the proprietors, consistently and silently safeguarding the safety and health of every proprietor and resident. In the scorching summer, frequent medical emergencies within residential quarters have highlighted the critical role of swift rescue efforts in the safety of proprietors’ lives. During these emergencies, to a certain extent, proprietors have gained a deeper understanding and recognition of the property management staff’s strong sense of responsibility and high professionalism.
Shanghai Park One
In Shanghai Park One, an elderly proprietor who was later diagnosed with a sudden onset of cerebral infarction was timely sent to the hospital by the property management staff. Thanks to the property management staff’s prompt response to the request for help from the elderly proprietor’s family and the timely medical transport, the elderly proprietor’s condition was brought under control. After the elderly proprietor was discharged from the hospital, his son expressed his deepest gratitude by presenting a silk banner to the service center, the customer service director, the steward, and the order team respectively, and praised, “Binjiang Property provides the best services and is definitely the best property management team I’ve ever known.”
That day, the service center received an emergency call from an elderly proprietor, reporting that her husband was experiencing a hypoglycemic episode. The steward, after being informed by the service center, soon arrived at the proprietor’s home and found that the patient was in a critical condition, slurring his words and unable to move his limbs. She immediately contacted the elderly couple’s son and called 120 for emergency medical assistance.
The steward and an order team member remained by the patient’s side while waiting for the ambulance and assisted in lifting the man into the ambulance when the ambulance arrived. The order team member proactively accompanied the patient to the hospital, helped with the admission procedures, and didn’t leave until the patient’s son arrived at the hospital.
Hangzhou Myriad Star Phase II
At around 22:00, Zheng Zuguo, an order team member of Hangzhou Myriad Star Phase II, was patrolling the residential quarter as usual when he noticed a message in the proprietors’ chat group, reporting that someone was shouting for help near the water system of Building 6. Without delay, he rushed to the reported place immediately.
There, Zheng Zuguo noticed a man moaning and convulsing in pain. He called 120 immediately and asked his team members to wait for the ambulance at the north gate. During this time, he contacted the patient’s family and kept comforting the patient until the ambulance arrived and took the patient away. Afterward, the property management team learned that the resident had suffered a sudden illness while jogging at night.
It took only ten minutes from learning the news to getting the patient into the ambulance. The caring front-line Binjiang Property staff deserves our respect and admiration.