In Shanghai Park One, an elderly proprietor who was later diagnosed with a sudden onset of cerebral infarction was timely sent to the hospital by the property management staff. Thanks to the property management staff’s prompt response to the request for help from the elderly proprietor’s family and the timely medical transport, the elderly proprietor’s condition was brought under control. After the elderly proprietor was discharged from the hospital, his son expressed his deepest gratitude by presenting a silk banner to the service center, the customer service director, the steward, and the order team respectively, and praised, “Binjiang Property provides the best services and is definitely the best property management team I’ve ever known.”

The steward and an order team member remained by the patient’s side while waiting for the ambulance and assisted in lifting the man into the ambulance when the ambulance arrived. The order team member proactively accompanied the patient to the hospital, helped with the admission procedures, and didn’t leave until the patient’s son arrived at the hospital.

There, Zheng Zuguo noticed a man moaning and convulsing in pain. He called 120 immediately and asked his team members to wait for the ambulance at the north gate. During this time, he contacted the patient’s family and kept comforting the patient until the ambulance arrived and took the patient away. Afterward, the property management team learned that the resident had suffered a sudden illness while jogging at night.