14 Minutes of Race Against Time! A Property Management Staff Member Saved the Life of an Unconscious Courier with First-aid Knowledge
On April 10th, after learning that a Binjiang Property staff member, who had previously received first-aid training, recently offered timely assistance to a courier who suddenly fainted in the residential quarter, the Red Cross of Hangzhou Gongshu District praised the property management team for exceptionally handling the emergency and remarked that their heartwarming act injected certain positive energy to society and set an exemplary model for all social service workers. Couriers and takeaway deliverymen represent a new employment group and should receive more care and support from society.
At 11:53 on April 1st, an urgent cry for help shattered the tranquility of Hangzhou Wulin Waitan. “A courier has collapsed in the corridor!” The front desk received an emergency call and immediately notified the order director Zhang Sinan, who instantly grabbed a first-aid kit and rushed to the scene with a steward at top speed. When they arrived at the scene, they saw a helmeted person lying on the ground unconsciously, face down and unresponsive to calls. It was a critical situation.
“When we arrived, the patient was already unconscious,” recalled Zhang Sinan, the order director. After quickly assessing the environmental safety, the property management staff carried out a series of well-organized first-aid operations. One staff member immediately called the emergency number 120 and kept the line open throughout, while the emergency center provided guidance over the phone.
Zhang Sinan and another staff member carefully examined the condition of the patient. They gently turned the patient onto their back while ensuring the spine was well-protected. During the movement, they noticed abrasions on the chin and around the eyes, saliva dripping from the mouth with foreign objects, as well as noticeable muscle spasms.
Zhang Sinan removed the courier’s helmet, unzipped his jacket, carefully cleared the secretions in his mouth, and took an effective measure to prevent tongue biting. They also meticulously recorded key symptom indicators such as the extent of chin abrasions and respiratory rate per minute, checking the patient’s pulse every two minutes, and not letting go of any subtle changes.
At 12:07, the ambulance arrived. The medical staff highly recognized what Zhang Sinan and the other staff member had done, “Your standard first-aid operations successfully prevented further harm to the patient.”
When the ambulance sped away with its siren wailing, the property management staff gathered the scattered items on the ground and contacted the delivery platform to ensure the orders were properly reassigned. They also specifically requested, “Please tell the courier that all his belongings have been securely stored, so he can rest assured and focus on his recovery.”
“Thankfully I have received the first-aid training given by the Red Cross and watched plenty of safety instructional videos. It is the first-aid knowledge and skills that I’ve learnt that enable me to make a quick and proper response in emergencies,” said Zhang Sinan.
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