The Old Man Said, “They Deserve High Praise.”
The Property Management Team Is Committed to In-depth Practice of Binjiang Property “Ginkgo Service” Company for the Elderly
Publisher： Release time：2025-04-18
By the end of 2024, the population aged 60 and above in our country has reached 310 million, accounting for 22.0% of the national population, while the population aged 65 and above has reached 220 million, accounting for 15.6% of the total population, signifying China’s entry into a phase of “moderate aging”. In an increasingly aging society, it has become a critical challenge for all to properly address the impacts of this demographic shift.
It has been two and a half years since Binjiang Property launched its plan of “Ginkgo Service” Company for the Elderly, with countless heartwarming stories of assisting the elderly blooming like flowers throughout the seasons, spreading warmth and love in every corner. From offering emergency care and accompanying medical visits to bridging the digital divide and handling various errands on behalf, the “Ginkgo Service” plan has become a pioneer in the current “property management + home-based elderly care”. With a strong sense of social responsibility, the frontline Binjiang Property staff unwaveringly stand guard by the side of the elderly residents, becoming their “anchoring force” in times of need.
Mr. Wu, who is in his late eighties, is one of the elderly residents who have a deep understanding of the professional, efficient, warm, and considerate property service provided by the frontline Binjiang Property staff through multiple personal experiences. As a senior resident at South Garden of Hangzhou Shuicheng Garden, he feels very lucky from the bottom of his heart to receive service from the property management staff who are as reliable as he can imagine.
To this end, Mr. Wu wrote a letter of commendation, expressing his heartfelt gratitude to the property management team and repeatedly requesting to give high praise to the property management staff.
In the letter, he especially shared an unforgettable medical experience. In December 2024, due to declining health, Mr. Wu experienced severe constipation and abdominal discomfort that could not be ignored anymore. What made the situation worse was that his children were not around, leaving only him and his elderly wife at home. Feeling utterly helpless, he called Li Hui, the director of their residential quarter’s property management service center, for help. Without hesitation, director Li rushed to their home after receiving the call and promptly arranged for transportation and escorted Mr. Wu to the nearest hospital in a wheelchair. There at the hospital, director Li assisted Mr. Wu with registration and navigated Mr. Wu through various departments to get to the right one for treatment. After the doctor provided relief for Mr. Wu’s condition, there was feces all over him.
When the doctor asked the patient’s family to clean him up, director Li immediately went to the nurse’s station to get tissues without a second thought and meticulously helped Mr. Wu clean the feces from his body. Later, he also helped Mr. Wu get dressed and got the medication for Mr. Wu before sending Mr. Wu home safely.
This medical experience has left Mr. Wu with profound reflections. His family is immensely grateful to director Li for resolutely extending assistance when the patient needed it the most and steadfastly safeguarding the dignity of the patient. “Mr. Wu is nearly ninety and has always been someone we prioritize for care and support. I’m very happy that we earned their rare trust after I accompanied Mr. Wu to the hospital,” said director Li.
Li Hui, the project director
Trust is the most significant foundation for property management services. Director Li was always ready to help every time when Mr. Wu reached out to him for help, including helping him interact with the Community Office, deal with banking affairs, and pick up medications at the hospital. Director Li stated that it was part of their duty to address the daily inconveniences and worries of the residents.
Mr. Wu also mentioned and praised Xu Shiqiang from the engineering team and Wang Qian at the front desk. Xu Shiqiang not only helped repair the kitchen sink but also proactively inspected, repaired, and maintained other household facilities of Mr. Wu one by one. As to Wang Qian, she always offered timely and patient help to Mr. Wu with various smartphone operations, network settings, and online shopping, and was very proactive to coordinate solutions for Mr. Wu. Their service mindset, professional expertise, and dedication have deeply impressed and satisfied Mr. Wu and convinced Mr. Wu of their true intention of prioritizing the needs of the residents.
As the number of elderly individuals in the residential quarter continues to rise, it has become imperative for property management staff to conduct regular visits and show their care for the elderly residents. Currently, there are 110 residents in their seventies, over 20 residents in their eighties, and over 10 residents in their nineties in Hangzhou Shuicheng Garden. The service center is preparing to conduct regular visits to these elderly residents, listening to their needs and resolving their problems, ensuring that they are well cared for, supported, entertained, and offered chances to continue to learn.
Binjiang Property’s “Ginkgo Service” plan inspires the frontline Binjiang Property staff to proactively care for and assist elderly residents and to put their commitment into daily practice and has nurtured a group of compassionate, kind-hearted, and competent property management personnel. The frontline Binjiang Property staff are
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