“I Feel So at Ease with You Guys Here!” A Steward Received Three Silk Banners from Residents of Shanghai Elegant Villa in A Day
You Min, the steward
It’s been over eight months since Binjiang Property took over the property management service for the external project, Elegant Villa, in Shanghai. Recently, You Min, a steward serving at Elegant Villa, received three silk banners from three different residents in a day, which makes her feel very honored and reinforces her commitment to service. Such honor is also a testament to the silent support and dedication of the whole property management team.
Shanghai Elegant Villa
Property Management Staff Took Quick Actions
to Drain the House Flooded with Water Up to 50cm Deep Due to Heavy Rain
Mrs. Qin is a resident in Elegant Villa. One day, the sewage pipe inspection port on the first floor of Mrs. Qin’s house cracked, causing sewage to leak, and urgently needed to be repaired with new parts. As Mrs. Qin was so busy with her ongoing home renovation work and could not spare the time, she had no choice but to come to You Min for help. After understanding the situation from Mrs. Qin’s words that were filled with anxiety, You Min reassured Mrs. Qin first and immediately rushed to a building materials market to find the necessary parts. Not long after, You Min successfully brought the parts back and helped install them with the assistance of the order team, earning repeated praise and thanks from Mrs. Qin.
On another day after a night of rain, You Min was patrolling around the residential quarter and noticed Mrs. Qin standing anxiously at her doorstep during her patrol. Upon inquiry, she learned that Mrs. Qin’s house was still under renovation and that the skylight had yet to be fitted with windows, which caused rainwater to flow directly from the rooftop drainpipe into the house, resulting in a waterlog in the house with water up to 50 centimeters deep. You Min checked the situation and reassured, “Don’t worry, we’ll take care of it right away!” Without delay, she called the engineer Yu Guotang and the order team foreman Jin Ying, who arrived at the scene as soon as they could. With a water pump brought by Yu, they quickly drained the house and reconnected the downpipe. Satisfied with their work, Mrs. Qin gave them a thumb-up and said with heartfelt relief, “I feel so at ease with you here!”
The Six-meter-high Chandelier Shines Again
Mr. Ding, another resident, called the property service center to ask if they could help replace the chandelier in his home that had been broken for quite some time. You Min immediately went to Mr. Ding’s home and found that the chandelier was quite large and was installed nearly 6 meters above the ground, which required the cooperation of several people to remove and replace it.
You Min immediately contacted several technicians from the engineering section to discuss the solution. Through their concerted efforts, they successfully replaced the old chandelier with a new one.
New chandelier
After the replacement, Mr. Ding expressed his gratitude, “I’m really thankful for your help. Actually, I had reported this problem several times to the previous property service team before your team came, but it never got fixed due to the complexity. This place is rented out, and I’m not usually around. I heard that we now have a new property service team with excellent service, so I decided to give it a try. To my surprise, you actually fixed it. It really shows that a good property service team truly makes a difference.”
Resident Travelled with Peace of Mind While His Cat Was Lovingly Cared by Steward at Home
Mr. Dai planned to go on a holiday trip but was worried about his cat at home. He sought the steward You Min for help, who immediately responded, “Mr. Dai, please enjoy your trip. We’ll look after your cat for you.”
While attending the cat, You Min also helped bring the piled-up express packages at the door into the house and tidied up the cardboard boxes scattered by the wind in the yard.
After Mr. Dai came back home from his trip, he contacted You Min to express his gratitude, “Thank you a lot for not only taking care of my cat but also helping me with these trivialities!”
From unfamiliarity and doubt to trust and recognition, the three residents unanimously sent three banners to You Min in a single day. It is a testament to Binjiang Property’s commitment to “responding to every request and fulfilling every task”, and also a sign that they’ve really connected with the hearts of residents of Elegant Villa.
Binjiang Property staff promise to never let go of any hidden hazard, respond to repair requests with urgency, and always maintain timely and effective communication. They measure their responsibility with their footsteps and warm their services with goodwill, aiming to breathe new life and vitality into the residential quarter.
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