Did you capture any lightning this summer? To photograph a flash of lightning that illuminates the sky and lights up lakes, the patience to wait is as important as the speed to catch the most spectacular scene. The lightning reminds us of Binjiang Property’s lightning response to every mission call despite the heat.
Hangzhou Xueyuan Huating
Property Management Staff Helped Wind a 60-Meter Water Pipe at Midnight
On July 29th, a member of Hangzhou Xueyuan Huating’s proprietors committee posted an article on his WeChat official account commending Zhang Hongjun, a security guard of Binjiang Property. The article is an extract from a letter handwritten by Mr. Tong, a proprietor of Xueyuan Huating and full of sincere gratitude to Binjiang Property, especially the security guard Zhang Hongjun. On July 8th, Zhang Hongjun helped Mr. Tong wind a 60m water pipe despite the summer heat from 0:00AM to 2:00PM. According to Mr. Tong, the whole winding process was very tiring, yet Zhang Hongjun was very patient and didn’t slack off at all. Zhang Hongjun’s willingness to help, devotion to work, selfless dedication, and empathy with proprietors are very touching
“Thank you for your timely help when we were in need, and thank you for showing us the extraordinariness behind the ordinariness.” The last two “thank you” once again show Binjiang Property the hope ignited by the sense of urgency of service and the sense of mission.
Hangzhou Yunheting Zhuxuan
Property Management Staff Helped Move Furniture
and Declined Proprietor’s Red Packet
“The modular furniture I bought will arrive in one and a half hour and I need to pick it up by myself. It’s very heavy, and I’m not at home now. It’s difficult to find porters immediately in such a hot day.” At 8:30 AM on July 23rd, the steward Chen of Hangzhou Yunheting Zhuxuan got a help message from Mr. Liu and sent three members of the order team to help unload the furniture right away. The three order team members moved the furniture weighing more than one hundred kilograms from the west gate to the proprietor’s door on 16F with their faces drenched with sweat.
Mr. Liu was very grateful for their kind help and sent a WeChat red packet to steward Chen for drinks for the said members. But property management personnel regarded what they did a matter of course and declined the red packet, which was returned to the proprietor automatically the next day.
Hangzhou Myriad Flower Phase I
Property Management Staff Changed the Tire for a Proprietor and Received Thanks for Considerate Service
A few days ago, Ms. Chen, a proprietor of Hangzhou Myriad Flower Phase I, found the left rear tire of her car was completely flat. Given that the rest of her family were not at home, she called the property service center in a hurry. The service center soon sent two order team members, that is, Yang Xuelong and Wang Wenze, to help the proprietor out. Yang Xuelong and Wang Wenze are both experienced drivers and it took them a short time to change the tire for the proprietor. Afterwards, Ms. Chen called the service center and also left a message in the proprietors chat group to thank property management staff for their considerate service.
Quzhou Wangu Honor Signature
Customer Service Foreman Made a Drainage Ditch to Redirect Air-conditioning Condensate
There are many troubles in summer. In Quzhou Wangu Honor Signature, a proprietor complained to the property management personnel that the condensate of the air-conditioner upstairs, instead of being drained into the floor drain, dripped on their platform every day, which may cause water leakage. After receiving the complaint, the customer service foreman Wang Kai hurried to the site and climbed onto the equipment platform at the temperature of 41℃ to make a drainage ditch to direct air-conditioning condensate to the floor drain. This small action successfully solved the annoying problem and was recognized by the proprietor.
Scan and follow us