Qiao Yi reported Grandma Wang’s call to the management with no delay, and the service center undertook the help immediately. Order director Shu Wei and steward Yu Guiqiang took a wheelchair from the service center to Grandma Wang’s home and carefully put Grandma Wang in the wheelchair. At this time, Grandma Wang’s nearest family member also arrived in time. Accompanied by the receptionist Ni Xuewei, Grandma Wang was sent to the hospital in a car prepared by the property management team.

The property management worker accompanied Grandma Wang through X-ray taking and medical examinations and didn’t leave until Grandma Wang’s relative received the medical report and decided to transfer Grandma Wang to another hospital for surgery. “Thanks for your help, we are really obliged,” said Grandma Wang and her relative, expressing their gratitude to the property management staff for timely sending Grandma Wang to the hospital.