“Take Me to Hospital…” A Distress Message in the WeChat Group Instantly Set Off a Life-Saving Relay Among the Property Management Staff
Publisher： Release time：2025-06-30
We always feel weak and vulnerable when illness strikes, yet there’s always someone ready to offer a warm helping hand. Recently, property management staff in ordinary positions raced against time to win treatment time for a sick resident, who marveled, “In an age where everyone looks out for themselves, I feel so lucky and honored to have such a service team by my side.”
At 19:58 on June 10th in Hangzhou Wonder City, a resident suffered a sudden severe allergic reaction after taking medication, quickly losing consciousness. In such a critical condition, he barely managed to send out a distress message in the WeChat group.
“Please come and take me to the hospital.” The message was noticed by the on-duty order foreman Li Jinyu, who immediately rushed to the resident’s home, followed shortly by other property management staff. They comforted the panicked resident and called 120 for emergency assistance. Before the ambulance arrived, they closely monitored the condition of the resident and repeatedly called his name to keep him conscious. These moments of life-saving teamwork left a deep impression on the resident.
The whole property management team sprang into action. The patrol team of the order section guided the ambulance to the building entrance at the fastest speed, while the elevator attendant had already positioned the elevator on the ground floor in readiness. Meanwhile, the front desk of the customer service section contacted the resident’s family, informing them to head to the hospital directly.
As the resident was alone at home, when the ambulance arrived, the order foreman Li Jinyu didn’t hesitate to accompany the resident to the hospital as a temporary family member. At the hospital, he carefully explained the situation to the doctor in detail and kept the resident company until his family arrived. It wasn't until the resident was out of danger that he left quietly.
For the residents, his gratitude is beyond words. He presented the property management staff with a thank-you letter and a silk banner carrying his heartfelt appreciation of the property management staff’s humanistic care and benevolence and said that he was deeply impressed by the strong sense of responsibility and profound concern for residents demonstrated by the Binjiang Property staff and that it was their timely assistance and warm companionship that made all the difference in a critical moment.
Order foreman Li Jinyu (left) and order team member Song Yuanbo (right)
“I’ll always cherish this warmth in my heart and share the kindness of Binjing Property with my friends and family.” The mutual care and love between residents and property management staff make the residential quarter a warm home for everyone. It is Binjiang Property’s mission and vision to protect residents, safeguard the common home, and extend care to more groups in the city. Shouldering such a weighty social duty, only by making steady steps can we achieve lasting impact.
Scan and follow us