At about 9 o’clock on December 4th, Xu Hongwei, an order team member of Quzhou Chunjiangyue, found that a proprietor was making a phone call with an anxious face.
He immediately came to the proprietor and asked if there was any problem. It turned out that the proprietor found that the tire was flat when he was going out for something urgent. Xu then asked if there was a spare tire and offered to replace the tire for the proprietor. Surprised, the proprietor took out a spare tire and said, “I didn’t expect you to help me change the tire. Binjiang Property’s service is really considerate. Good for you!”
According to Assistant Zhu of the service center of Quzhou Chunjiangyue, they expect more staff to master such a skill to help more people out when needed.
Recently, the service center of Quzhou Chunjiangyue organized the tire changing training for the order team, aiming to help them enhance and develop more skills. Team members also showed great learning enthusiasm during the training. By training and learning, property management staff will continue innovating services to get wider recognition of proprietors.