On a warm autumn day, property management staff suggested taking the patient out for sunbathing. After getting approval from the patient’s parents, assistant Fan, two order team members, and two stewards from the service center carried the patient down from the third floor to a sunny place.
“We had five persons. And the carrying required four of us. So we did it in turns. The muscle of the patient was stiff and would twitch involuntarily. We need to use our strength well to lift the patient and keep the balance, and comfort the patient at the same time. It was really not an easy job to do,” said Fan.
After close observation of the ASL patient’s life, it was a kind of concern of property management staff for the patient to create opportunities for the patient to go out to embrace the sunshine and fresh air, experience season changing, appreciate birds’ twitter and fragrance of flowers, interacting with the surrounding environment spiritually.
What other services can the property management service center provide to the ASL patient and her family? This November, inspired by the ASL patient, the service center of Cuihuyuan of Pinghu Myriad Flower decided to set up the “Warm Sun” supporting team whose mission is to warm patients with love and kindness like the sun to help patients recover sooner. With the project director as the leader, the supporting team comprises of assistant to director, customer service director, order director, and customer service stewards.
The “Warm Sun” supporting team of Cuihuyuan is always ready to provide considerate and appropriate services at the request of the ASL patient and her family. They will offer free housekeeping service and help carry the patient downstairs for sunbathing every month. Stewards will often greet the patient’s family personally or by phone and learn and help address their needs. And daily express packages will also be delivered to the patient’s home to reduce their burden.
The “Warm Sun” supporting team also serves other disabled people and elderly proprietors. But it is since the first contact with this special ASL patient that the service center has been keenly aware that more extensive love is needed to bring more happiness to patients and ease their pain, allay their concerns, and give them more strength to face the tough life. Except for the supporting team, the service center will also make joint efforts with the community to provide psychological counseling, rehabilitation training, and disease prevention activities for special groups and proprietors in need.
Warming the hearts of the patient and her family and relieving their anxiety and fatigue by a little more effort and a new perspective of thinking is a motive for property management staff’s work, and flinch will never be an option.